Make An Appointment?
From the 5th March 2018 we are introducing a new 'on the day' appointment system. Patients should contact the surgery between 8:00am and 11:00am on the day you wish to be seen. You will be asked by the receptionist to provide a brief indication of why you are calling. The receptionist will inform you that one of the clinicians will ring you back to discuss your call, and that you should be available to take a telephone call from the clinician. You should inform the receptionist if there are any specific times you are not available. Please note that the telephone number we call you from may be a 'withheld' number. Please do not ignore this call as we will only make one further attempt to call you again.
Please note that this is an ON THE DAY system – there will no longer be any appointments available for booking in advance. You will need to contact the surgery on the day you wish to be seen, whether this is for an urgent or a routine matter. The Clinician you speak to on the telephone will decide on a course of action.
Please consider whether you can manage your health in other ways, and please be patient with us, and our staff if we can't always give you everything you need at the time you need it. We are doing our best, and can do no more.
Booking Appointments Online
SystmOnline
To register for our online services, please click here to download the registration form.
Please bring the completed form, together with your photo ID and address verification documents to the Surgery. The service is available for patients over 14 years of age.
When you provide these documents, we will be able to provide you with a user name and password.
Once you have obtained your user name and password, please click on the 'Systmonline' logo above to be redirected to the ‘Systmonline’ homepage.
From the ‘Systmonline’ website you will be able to:
- View your current prescriptions
- Order your repeat prescriptions
- View coded information in your medical records
For our patients that are registered to use SystmOnline, it is now available as an app on iPhone, iPad and Android. From the app, you can order repeat prescriptions and will soon be able to book appointments. The app is free and available by searching for 'SystomOnline' on the iOS and Android app stores.
Urgent Appointments
For an appointment for the same day, you will need to contact us when the Surgery opens at 8.00am. These same-day appointments are intended primarily for patients with acute problems. We would appreciate your assistance in not booking same-day appointments for non-urgent matters – eg, changes to your medication, review appointments or to discuss results or recent hospital attendances/admissions.
If your need to see a GP is genuinely urgent, we will ensure that you are seen on the same day. Please do not insist on an urgent appointment unless you are in genuine need as you could be preventing a person with a serious condition from seeing the doctor at that time. If you attend without an appointment you may be asked to book one in the normal way, unless you feel your condition justifies immediate medical attention.
For routine matters we cannot guarantee that you will be seen on the same day.
Delays in the surgery may occur if the doctor/nurse has to deal with an urgent or particularly complex problem.
Cancelling An Appointment
If you are unable to attend an appointment please contact us to cancel this as soon as possible so that we can use the time for another patient.
Text Message Reminders for Appointments
As part of our continuous process to improve service to our patients, we use an SMS text messaging service. This means we can send text messages to a mobile phone of your choice to remind you of appointments
In order for us to be able to send you messages, we may need to update our records to include an up to date mobile telephone number and also have consent in order for us to send messages to your mobile phone. Please note it is your responsibility to keep your medical records up to date. Therefore, if you change any of the contact details we hold for you it is important to inform us. This includes your mobile telephone number.
If you would like to sign up for text message reminders for appointments please ask at reception.