The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use the NHS services should have the opportunity to provide feedback on their experience.
It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.
Launched in April 2013, the FFT question has been asked in all NHS inpatient and A&E departments across England and, since October 2013, all providers of NHS funded maternity services. In it's first year, more than 2 million individual responses were given.
From 1 December 2014, the FFT Will be available in GP practices. The feedback provided is completely anonymous and the practice will not be able to identify who has completed a survey.
The feedback gathered through the FFT is being used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care.
While the results will not be statistically comparable against other organisations because of the various data collection methods, FFT will continue to provide a broad measure of patient experience that can be used alongside other data to inform service improvement and patient choice.
When you visit our GP surgery for care or treatment, you will be given the opportunity to give your feedback by answering a simple question about your experience.
We would be grateful if you would complete this survey about your general practice and your most recent visit. Feedback from this survey will let us see how we are doing.
