Montague Medical Practice - Practice Charter

BBC Health News

New prostate therapy recommended on NHS25 Apr 2018 00:39It's non-surgical and can treat an enlarged, non-cancerous condition called benign prostatic hyperplasia.
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Report recommends NI abortion law change25 Apr 2018 14:58A working group recommends changing NI's laws to allow abortion in cases of fatal foetal abnormality.
Alfie Evans parents appeal against Italy travel ban ruling25 Apr 2018 18:17The toddler's parents are appealing against an order stopping them from taking him to Rome for treatment.
Newcastle NHS worker made redundant on holiday wins case25 Apr 2018 19:12The timing of the redundancy notice period affected whether Sandi Haywood received a higher pension.
Windrush: Albert Thompson gets date for cancer treatment24 Apr 2018 22:57Albert Thompson was initially denied NHS treatment for prostate cancer until he proved his status.

Practice Charter

Records and Information

We collect information about you to help in the provision of your health care and treatment, and to assist staff in reviewing the care they provide for you to ensure that it is of the highest standard.

The information is stored on computerised systems and also on paper records.

We need to keep this information to ensure that appropriate care is given and that continuity of care is maintained when you return for treatment, or see a different health professional.

Better Information Means Better Care - The Care.Data Programme

Click here for more information.

Practice Complaints Procedure

The practice operates a complaints procedure in line with NHS guidelines. If you have a complaint about any aspect of the service you have received please address this to the practice manager.

We are always pleased to receive compliments on our service and these should also be addressed to the manager.

The complaints procedure does not deal with legal liability or compensation matters and, if the in-house procedure is not an appropriate form of investigation, you will be referred to the appropriate authority.

For confidential advice you may contact Patient Relations on (01482) 672047.

We have a suggestion box in the waiting room for you to provide comments and suggestions to us.

An information leaflet about our complaints procedure is available from the reception staff.

Click here to download our complaints leaflet (.doc).

Removing a patient from the practice list

We have an information sheet for patients, which details the circumstances in which we would remove a patient from the Practice list. These include :

Unacceptable behaviour (e.g violence, abuse or threatening behaviour whether directed towards Practice personnel or other patients)
Crime and deception (e.g, theft from Practice premises)
Relocation outside of the Practice area
Moving to live or work abroad
Failure to attend pre-booked appointments
Irretrievable breakdown of the doctor/patient relationship
Please ask at Reception for a copy of this information sheet.

The doctors, nurses and staff at Montague Medical Practice treat all patients with courtesy and we expect you to behave in a similar manner towards them. For example, it is your responsibility to ensure that you keep medical appointments and follow the medical advice given to you.

Your Neighbourhood Professionals. Just a Click Away!

Fifth Avenue, Goole, DN14 6JD

Telephone 01405 800600

Practice Website supplied by Oldroyd Publishing Group