Monday to Friday 8.00am to 6.00pm
(except for Wednesday between 12.30pm and 1.30pm when we close for staff training)
Out of Hours - provided by NHS 111
The Surgery telephone lines are open Monday to Friday 8.00am until 6.00pm. The out-of-hours period is from 6.00pm to 8.00am on weekdays and all day during weekends and bank holidays.
If you require urgent medical assistance which cannot wait until the surgery re-opens you should call NHS 111 on 111. These calls are free from both landlines and mobiles.
If you have a life-threatening medical emergency please dial 999.
What is NHS 111?
NHS 111 makes it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
When to use it
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
Call 111 if:
- you need medical help fast but it's not a 999 emergency
- you think you need to go to A&E or need another NHS urgent care service
- you don't know who to call or you don't have a GP to call
- you need health information or reassurance about what to do next
For less urgent health needs, contact your GP or local pharmacist in the usual way. If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number. For immediate, life-threatening emergencies, continue to call 999.
How does it work?
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.
If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.
Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care. For further information please visit www.nhs.uk